These Terms of Service ("Terms") are a legal agreement between you ("you", "the Client") and Birmi App Solutions ("we", "us", "Birmi"), trading from 77 Stockwell Road, Birmingham, B21 9RL, United Kingdom.
By engaging us — whether via a signed proposal, written confirmation by email, accepted quote, or by handing us a device for repair — you agree to these Terms. If you don't agree, please don't engage our services.
We provide the following services, individually or in combination:
Specific deliverables, scope, and acceptance criteria for software work are defined in your individual Statement of Work ("SOW") or proposal. Where these Terms and your SOW conflict, the SOW takes precedence.
Estimates produced by our online estimator, in chats, or in initial calls are indicative ranges, not fixed prices. A binding price is only created when both parties have signed (or expressly accepted by email) a written proposal or SOW.
Quotes are valid for 30 days from issue unless stated otherwise. All prices are in pounds sterling (GBP) and are exclusive of VAT unless explicitly marked otherwise.
If the agreed scope changes mid-project (a "change request"), we'll provide a revised estimate before doing the new work. We will not invoice for changes you haven't approved.
Unless agreed otherwise in writing, project fees are split into milestones, typically:
The deposit is non-refundable once design or development work has started.
Hourly work (bug fixes, IT support, small jobs) is billed at our standard rate (currently £75/hour, one-hour minimum) and invoiced monthly or on completion, whichever is sooner. Care plans are billed monthly in advance.
Repair work is paid on collection unless prior credit terms have been agreed in writing. Diagnostics are free; if you decline a quoted repair, we will reassemble the device and return it at no charge.
Invoices are due within 14 days of issue. Overdue invoices accrue interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend ongoing work or care-plan services if invoices are more than 21 days overdue.
We always provide an estimated timeline before starting work. Software timelines depend on prompt feedback, content, and approvals from you; if these are delayed, the project timeline shifts accordingly.
We will not be liable for delays caused by: (a) third-party services (hosting, app stores, payment processors); (b) you or anyone acting on your behalf; (c) events outside our reasonable control (force majeure).
To deliver good work, we need you to:
On full payment of all invoices for a project:
Until full payment is received, all deliverables remain our property and may not be deployed to production. We may include the project in our portfolio with reasonable anonymisation if you ask.
We warrant that we will perform our services with reasonable care and skill, in line with industry standards. For software, we provide 30 days of free post-launch bug-fix support covering defects in the work we delivered. For repairs, parts and labour are warranted for 90 days from collection (excluding subsequent accidental damage or water exposure).
To the maximum extent permitted by law, no other warranties (express or implied) apply, including any implied warranty of fitness for a particular purpose beyond what is documented in your SOW.
Nothing in these Terms limits our liability for: (a) death or personal injury caused by negligence; (b) fraud; or (c) any other liability that cannot lawfully be limited.
Subject to the above, our total aggregate liability for any claim arising under or in connection with these Terms is limited to the total fees paid by you under the relevant SOW in the 12 months preceding the claim. We are not liable for indirect or consequential losses, lost profits, lost data (beyond reasonable mitigation), or business interruption.
You may cancel a project at any time with written notice. You will be invoiced for all work completed to date plus any unrecoverable third-party costs (licences, stock assets, etc.). The deposit is non-refundable.
Care plans and hosting may be cancelled with 30 days written notice; we will not refund part-months. We may terminate any engagement immediately if you breach these Terms materially or fail to pay an undisputed invoice more than 30 days after due date.
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales. Consumer clients (i.e. not acting in the course of business) retain the protections of UK consumer law, including the Consumer Rights Act 2015.
Questions about these Terms? Get in touch: